---
updatedAt: 2026-07-27T21:41:11.000Z
agentTools:
  projectIndex: https://docs.lumeo.com/llms.txt
---

# Plans & Billing

Lumeo offers free Starter plans, and pay-as-you-go Business plans via self-serve. All new accounts start with the free Starter plan. This guide explains how to upgrade to a Business plan, access invoices and update payment information for customers on the Starter or Business plans.

> For customers on custom, reseller or Enterprise plans, please contact your billing support contact to access or change these settings.

# Plans Overview

The table below outlines the Plan tiers that Lumeo offers, a break down of features included in each Plan and some recommendations on how to pick the appropriate plan for your needs.

For pricing, refer to the [Lumeo Pricing](https://lumeo.com/pricing) page.

<Table align={["left","left","left","left","left","left"]}>
  <thead>
    <tr>
      <th>
        Feature
      </th>

      <th>
        Starter
      </th>

      <th>
        Core
      </th>

      <th>
        Professional
      </th>

      <th>
        Enterprise
      </th>

      <th>
        Industrial
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        **IDEAL FOR**
      </td>

      <td>
        Hobbyists, tinkerers and enthusiast builders
      </td>

      <td>
        Alarm monitoring, video verification and basic VMS usage
      </td>

      <td>
        ISVs, Developers, and Startups
      </td>

      <td>
        Business intelligence, Advanced physical security, Custom analytics and forensic search.
      </td>

      <td>
        Industrial, logistics and manufacturing automation
      </td>
    </tr>

    <tr>
      <td>
        **HOW TO PURCHASE**
      </td>

      <td>
        Free forever
      </td>

      <td>
        Contact Lumeo Sales or a Distribution partner.
      </td>

      <td>
        Upgrade via Lumeo Console
      </td>

      <td>
        Contact Lumeo Sales or a Distribution partner.
      </td>

      <td>
        Contact Lumeo Sales or a Distribution partner.
      </td>
    </tr>

    <tr>
      <td>
        **PLATFORM**
      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        Solutions library with Pre-built analytics & templates
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>
        Drag & Drop analytic builder  (see [Node Plan Categories](https://docs.lumeo.com/docs/node-plan-categories) for specifics)
      </td>

      <td>
        Starter
      </td>

      <td>
        Starter, Core
      </td>

      <td>
        Starter, Professional
      </td>

      <td>
        Starter, Core, Enterprise
      </td>

      <td>
        Starter, Core, Enterprise, Industrial
      </td>
    </tr>

    <tr>
      <td>
        Ready-to-use AI Models
      </td>

      <td>
        Starter
      </td>

      <td>
        Starter, Core
      </td>

      <td>
        Starter, Professional
      </td>

      <td>
        Starter, Core, Enterprise
      </td>

      <td>
        Starter, Core, Enterprise, Industrial
      </td>
    </tr>

    <tr>
      <td>
        Bring your own AI Models
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>
        Dashboards with Data, Recordings and Live streams
      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>
        ✅
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>
        Remote camera streaming & viewing
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>
        AI [Search](https://docs.lumeo.com/docs/search) for Cloud Recorded Media
      </td>

      <td>

      </td>

      <td>
        Available with Lumeo Cloud Storage Retention Add-on
      </td>

      <td>

      </td>

      <td>
        Available with Lumeo Cloud Storage Retention Add-on
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>
        Multi-site support, Labels  & Organization
      </td>

      <td>

      </td>

      <td>
        :white_check_mark:
      </td>

      <td>

      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>
        Users
      </td>

      <td>
        1
      </td>

      <td>
        10
      </td>

      <td>
        10
      </td>

      <td>
        Unlimited
      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        Workspaces
      </td>

      <td>
        1
      </td>

      <td>
        1
      </td>

      <td>
        1
      </td>

      <td>
        Unlimited
      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        Advanced Security: [Single Sign On (SSO)](https://docs.lumeo.com/docs/single-sign-on-sso), [Role Based Access Control](https://docs.lumeo.com/docs/roles),  Audit logs (coming soon), SOC2 Report, DPA
      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>
        Add-on
      </td>

      <td>
        :white_check_mark: (annual plans) or Add-on
      </td>
    </tr>

    <tr>
      <td>
        Operational Alerts via Email (coming soon)
      </td>

      <td>

      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>
        Operational [Metrics](https://docs.lumeo.com/docs/metrics) via OTLP (integrate with your monitoring stack)
      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>
        :white_check_mark:
      </td>

      <td>
        :white_check_mark:
      </td>
    </tr>

    <tr>
      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        **USAGE**
      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        Self-hosted Gateways (on-prem or in your own cloud)
      </td>

      <td>
        1
      </td>

      <td>
        Unlimited
      </td>

      <td>
        Unlimited
      </td>

      <td>
        Unlimited
      </td>

      <td>
        Unlimited
      </td>
    </tr>

    <tr>
      <td>
        Lumeo Cloud hosted Gateways

        L1 : \~30 fps capacity

        L3 : \~200 fps capacity
      </td>

      <td>
        L1 Trial included (3 hr runtime)
      </td>

      <td>
        L1 Trial included (3 hr runtime)

        L1, L3 : Paid Add-on
      </td>

      <td>
        L1 Trial included (3 hr runtime)

        L1, L3 : Paid Add-on
      </td>

      <td>
        L1 Trial included (3 hr runtime)

        L1, L3 : Paid Add-on
      </td>

      <td>
        L1 Trial included (3 hr runtime)

        L1, L3 : Paid Add-on
      </td>
    </tr>

    <tr>
      <td>
        Monthly-active Live stream processing
      </td>

      <td>
        5
      </td>

      <td>
        Custom
      </td>

      <td>
        15 included
      </td>

      <td>
        Custom
      </td>

      <td>
        Custom
      </td>
    </tr>

    <tr>
      <td>
        Recorded Video processing
      </td>

      <td>
        200 mins/mo
      </td>

      <td>
        Custom
      </td>

      <td>
        5000 mins/mo included

        Additional minutes : Paid Add-on
      </td>

      <td>
        Custom
      </td>

      <td>
        Custom
      </td>
    </tr>

    <tr>
      <td>
        Lumeo Cloud Storage
      </td>

      <td>
        1 GB
      </td>

      <td>
        5 GB included.
      </td>

      <td>
        5 GB included

        Additional storage : Paid Add-on
      </td>

      <td>
        5 GB included.
      </td>

      <td>
        50 GB included.
      </td>
    </tr>

    <tr>
      <td>
        Lumeo Cloud Storage Retention Add-on (store and search event recordings & dashboard data in Lumeo Cloud)
      </td>

      <td>

      </td>

      <td>
        Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream.
      </td>

      <td>

      </td>

      <td>
        Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream.
      </td>

      <td>
        30 day retention per stream included.

        Additional retention available as Add-on.
      </td>
    </tr>

    <tr>
      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        **SUPPORT**
      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        Plan includes
      </td>

      <td>
        Basic Support
      </td>

      <td>
        Standard Support
      </td>

      <td>
        Standard Support
      </td>

      <td>
        Standard Support
      </td>

      <td>
        Standard Support
      </td>
    </tr>

    <tr>
      <td>
        Extended support
      </td>

      <td>

      </td>

      <td>
        Premium Support Add-on
      </td>

      <td>
        Premium Support Add-on
      </td>

      <td>
        Premium Support Add-on
      </td>

      <td>
        Premium Support Add-on
      </td>
    </tr>

    <tr>
      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        **SERVICES**
      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        Remote site setup (one-time)
      </td>

      <td>

      </td>

      <td>
        Add-on
      </td>

      <td>

      </td>

      <td>
        Add-on
      </td>

      <td>
        Add-on
      </td>
    </tr>

    <tr>
      <td>
        Custom model development
      </td>

      <td>

      </td>

      <td>
        Add-on
      </td>

      <td>
        Add-on
      </td>

      <td>
        Add-on
      </td>

      <td>
        Add-on
      </td>
    </tr>

    <tr>
      <td>
        Custom integration development
      </td>

      <td>

      </td>

      <td>
        Add-on
      </td>

      <td>
        Add-on
      </td>

      <td>
        Add-on
      </td>

      <td>
        Add-on
      </td>
    </tr>
  </tbody>
</Table>

## Support Plans

|                                                                                    | Basic Support        | Standard Support                              | Premium Support                                              |
| :--------------------------------------------------------------------------------- | :------------------- | :-------------------------------------------- | :----------------------------------------------------------- |
| How to Purchase                                                                    | Free (Starter Plan)  | Included with all paid plans                  | Contact Lumeo Sales or purchase from a Distribution partner. |
| Self-serve Docs & community                                                        | :white\_check\_mark: | :white\_check\_mark:                          | :white\_check\_mark:                                         |
| Chat                                                                               | :white\_check\_mark: | :white\_check\_mark:                          | :white\_check\_mark:                                         |
| Email                                                                              | :white\_check\_mark: | :white\_check\_mark:                          | :white\_check\_mark:                                         |
| Teams / Slack                                                                      |                      |                                               | :white\_check\_mark:                                         |
| Response Time                                                                      | Best Effort          | Upto 2 business-days initial response.        | Upto 1 business-day initial response.                        |
| Support for Critical service-impacting Issues                                      | --                   | 24x5 support (weekdays during business hours) | 24x7 support                                                 |
| Remote setup & configuration of Gateways, Cameras, Pipelines, Analytics, Dashboard |                      |                                               | :white\_check\_mark:                                         |

## Node Categories

See [Node Plan Categories](https://docs.lumeo.com/docs/node-plan-categories) for more details on specific nodes included in each Plan.

<br />

# Current Plan

View your current plan and activated licenses/limits on Settings -> Plan and Settings -> Utilization pages.

![Your Current Plan, Features and included Usage](https://files.readme.io/792c7ffacbe0139907c0914449a813605ae9423100731b65a8a5489adf65212f-current-plan.png)

<br />

# Utilization Units

Lumeo tracks and limits / bills based on the following Usage types. You can find your Plan limits, current and included Utilization under Settings -> Organization -> Utilization section in Console.

You can also click the gear icon next to the specific Utilization unit to set a limit for your account to prevent overages or excessive usage. On self-serve plans, you can increase your limits via this route as well. When you do so, you will be billed for overages per your plan.&#x20;

<Image src="https://files.readme.io/0bed89577b2b1e82b4062705065c4dbc85a87c8c761c1d1b071956b9cbb50ccc-organization-limits-1.png" align="center" caption="Organization limits" border={true} />

<br />

<Table align={["left","left","left"]}>
  <thead>
    <tr>
      <th>
        Usage Type
      </th>

      <th>
        Unit
      </th>

      <th>
        Description
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        Live stream analytics
      </td>

      <td>
        Monthly-active live streams for Monthly Post-paid Plans (**Legacy**)
      </td>

      <td>
        The number of streams from [Camera](https://docs.lumeo.com/docs/camera) or Live [Stream](https://docs.lumeo.com/docs/stream)s created in Console, **_that are processed in that month_**.
        Note that:

        - Each substream (main, secondary) of a camera counts as a separate stream.
        - Lumeo tracks unique streams by their IDs, not URLs. Ergo, creating 2 streams or cameras in Lumeo with the same URL or IP counts as 2 separate streams.
        - A Camera or Stream that is linked to your account but not processed in a [Pipeline](https://docs.lumeo.com/docs/pipeline) will not be counted towards this number.
        - If you process a stream at all in a given month, it counts towards your Monthly-active stream quota.
        - Tips:
          - When you are experimenting with a Live [Stream](https://docs.lumeo.com/docs/stream), changing it's URL vs creating a new one is more prudent.
          - Deleting a Camera or Live Stream and re-creating it will make it count as a new stream, so avoid deleting when possible. If you replace gateways, move Cameras and Streams to the new gateway (see Camera/Stream settings page) vs creating new Cameras/Streams to avoid billing impact.
      </td>
    </tr>

    <tr>
      <td>
        Live stream analytics
      </td>

      <td>
        Running live streams for Annual Plans and Monthly pre-paid plans.
      </td>

      <td>
        The number of unique streams from [Camera](https://docs.lumeo.com/docs/camera) or Live [Stream](https://docs.lumeo.com/docs/stream)s created in Console, **_that are being processed concurrently_**.

        Note that:

        - Each substream (main, secondary) of a camera counts as a separate stream.
        - Lumeo tracks unique streams by their IDs, not URLs. Ergo, creating 2 streams or cameras in Lumeo with the same URL or IP counts as 2 separate streams.
        - A Camera or Stream that is linked to your account but not processed in a [Pipeline](https://docs.lumeo.com/docs/pipeline)  will not be counted towards this number.
        - You can start and stop streams, or even replace cameras in this mode. Only the streams running concurrently count towards your quota.
      </td>
    </tr>

    <tr>
      <td>
        Live stream analytics & Recorded analytics
      </td>

      <td>
        Running Deployments
      </td>

      <td>
        Number of concurrently running deployments.
      </td>
    </tr>

    <tr>
      <td>
        Recorded analytics
      </td>

      <td>
        Video-minutes processed
      </td>

      <td>
        The number of video minutes processed from a File [Stream](https://docs.lumeo.com/docs/stream). This is the length of the video file that is processed, independent of how long the processing takes.<br />Minimum 1 minute billing. Any files shorter than 1 minute will be billed for 1 minute.
      </td>
    </tr>

    <tr>
      <td>
        Workspaces
      </td>

      <td>
        Number of workspaces
      </td>

      <td>

      </td>
    </tr>

    <tr>
      <td>
        Cloud storage
      </td>

      <td>
        GBs stored in Lumeo cloud per month.
      </td>

      <td>
        The total data stored in Lumeo Cloud. <br /><br />If your plan is Retention-enabled, the recordings uploaded by Lumeo do not count towards this storage. <br /><br />You are billed for the maximum amount stored in a given month.&#x20;
      </td>
    </tr>
  </tbody>
</Table>

<br />

## Adjusting your limits

To adjust your organization-wide limits, users with Billing role can click on one of the limit cards to bring up the utilization adjustment dialog. This contains a few key pieces of information:

1. Included in plan : This is the quantity of a particular usage type that is included in your plan.
2. Plan limit : This is the quantity of a particular usage type that your plan limits you to.&#x20;
   1. Self-serve plans are typically not limited since you can manage the limits yourself.
   2. Annual / Reseller or Invoiced plans are typically limited. Adjusting these limits requires you to reach out to Lumeo support.&#x20;

In order to adjust the usage limits (to increase beyond what is included in your plan, or to cap the organization below what your plan covers), click the Adjust usage limits toggle and provide the new, final value of what you'd like the limit to be.&#x20;

If you are on a self-serve plan, you will be automatically billed for any overages beyond what is included in your plan.

<Image src="https://files.readme.io/bca666588887345416469d6c2fa6ae5d93ed23396ea07a8264081dd5e10159f5-organization-limits-2.png" align="center" caption="Adjust your organization limits" border={true} />

<br />

# Plan Upgrades

A Starter organization can be upgraded to a paid plan by following these steps.

<Table>
  <thead>
    <tr>
      <th>
        Plan type
      </th>

      <th>
        Upgrade steps
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        Professional Plan
      </td>

      <td>
        Self serve.
        In Lumeo console, head to Settings -> Manage organization -> Change Plan
      </td>
    </tr>

    <tr>
      <td>
        Core Plan
      </td>

      <td>
        In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate Core plan
        Then provide a PO/Order Number or Add a credit card to upgrade.
        You can also provide a Reseller email instead to transfer Billing relationship to them.
      </td>
    </tr>

    <tr>
      <td>
        Enterprise Plan
      </td>

      <td>
        In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate Enterprise plan
        Then provide a PO/Order Number or Add a credit card to upgrade.
        You can also provide a Reseller email instead to transfer Billing relationship to them.
      </td>
    </tr>

    <tr>
      <td>
        Enterprise Plan License codes obtained from Reseller or device bundle
      </td>

      <td>
        In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate a License code
      </td>
    </tr>
  </tbody>
</Table>

## Self-serve Plans

If you are on the Starter plan, you can upgrade to the available Self-serve plans such as the Professional Plan by heading over to Settings -> Plan

![Select the Professional plan option to Upgrade](https://files.readme.io/d252a8116059f365fc6ec99278b8c1d285a5ee65332207ab7bf51671b4b8f05b-plan-upgrade.png)

## Core, Enterprise Plans or License Codes

Follow the steps below to activate or upgrade Core or Enterprise plans, or apply license codes received from a reseller.

You can choose to apply multiple 1-year license codes to a fixed number of streams for a multi-year activation. To do so, just specify the number of streams when sending us the license codes; we will apply them such that # of streams x # of years = total number of license codes.

We will confirm plan activation and upgrades within 24 hours, and you will see your new plan under Settings -> Plan page.

> If you are paying via a credit card, please Add a payment method (see Update Payment Information section below) prior to reaching out with an Activation request.

<Image src="https://files.readme.io/3ed1397052104255e4a60f7e3400e0cad77cf60b62c68c567d17f59615044c17-upgrade-1.png" alt="Help -> Chat with support" align="center" width="300px" />

<br />

<Image src="https://files.readme.io/7072e6245770fee63ab2951d91d5b1448312afc8cc33b23742bd4c86cf251cff-upgrade-2.png" alt="Select &quot;Activate or Upgrade plan&quot; in Lumeo support chat" align="center" width="300px" />

<br />

<Image src="https://files.readme.io/01ce7a37222ccf1a45376c17d91a656e82fed05919d445f595e0c442f5845393-upgrade-3.png" alt="Plan activation options." align="center" width="300px" />

<br />

# Update Payment Information

For direct-billed organizations, you can manage payment methods by heading over to Settings -> Billing. This will open Lumeo's billing portal and let you download invoices as well as update your payment methods.

> For reseller-billed organizations, end-users should contact your reseller, and resellers can reach out to Lumeo via standard support channels.

![Go to Settings -> Billing to open the Billing portal](https://files.readme.io/d838b36814231bf19543b8bbd90567a03e649d6edda0e9b1a234df0d7d062e58-billing-portal.png)

<br />

![Add or update a payment method, access previous invoices in the Billing portal.](https://files.readme.io/c48ab4a7a731eed44830693252778c1f26ba64967ba41aea6dfc5befe8cf8ed9-lumeo-billing-change.png)

<br />