Lumeo offers free Starter plans, and pay-as-you-go Business plans via self-serve. All new accounts start with the free Starter plan. This guide explains how to upgrade to a Business plan, access invoices and update payment information for customers on the Starter or Business plans.

For customers on custom, reseller or Enterprise plans, please contact your billing support contact to access or change these settings.

Plans Overview

The table below outlines the Plan tiers that Lumeo offers, a break down of features included in each Plan and some recommendations on how to pick the appropriate plan for your needs.

For pricing, refer to the Lumeo Pricing page.

Feature	Starter	Core	Professional	Enterprise	Industrial
IDEAL FOR	Hobbyists, tinkerers and enthusiast builders	Alarm monitoring, video verification and basic VMS usage	ISVs, Developers, and Startups	Business intelligence, Advanced physical security, Custom analytics and forensic search.	Industrial, logistics and manufacturing automation
HOW TO PURCHASE	Free forever	Contact Lumeo Sales or a Distribution partner.	Upgrade via Lumeo Console	Contact Lumeo Sales or a Distribution partner.	Contact Lumeo Sales or a Distribution partner.
PLATFORM
Solutions library with Pre-built analytics & templates	✅	✅	✅	✅	✅
Drag & Drop analytic builder (see Node Plan Categories for specifics)	Starter	Starter, Core	Starter, Professional	Starter, Core, Enterprise	Starter, Core, Enterprise, Industrial
Ready-to-use AI Models	Starter	Starter, Core	Starter, Professional	Starter, Core, Enterprise	Starter, Core, Enterprise, Industrial
Bring your own AI Models	✅	✅	✅	✅	✅
Dashboards with Data, Recordings and Live streams				✅	✅
Remote camera streaming & viewing	✅	✅	✅	✅	✅
AI Search for Cloud Recorded Media		Available with Lumeo Cloud Storage Retention Add-on		Available with Lumeo Cloud Storage Retention Add-on	✅
Multi-site support, Labels & Organization		✅		✅	✅
Users	1	10	10	Unlimited
Workspaces	1	1	1	Unlimited
Advanced Security: Single Sign On (SSO), Role Based Access Control, Audit logs (coming soon), SOC2 Report, DPA				Add-on	✅ (annual plans) or Add-on
Operational Alerts via Email (coming soon)		✅	✅	✅	✅
Operational Metrics via OTLP (integrate with your monitoring stack)				✅	✅

USAGE
Self-hosted Gateways (on-prem or in your own cloud)	1	Unlimited	Unlimited	Unlimited	Unlimited
Lumeo Cloud hosted GatewaysL1 : ~30 fps capacityL3 : ~200 fps capacity	L1 Trial included (3 hr runtime)	L1 Trial included (3 hr runtime)L1, L3 : Paid Add-on	L1 Trial included (3 hr runtime)L1, L3 : Paid Add-on	L1 Trial included (3 hr runtime)L1, L3 : Paid Add-on	L1 Trial included (3 hr runtime)L1, L3 : Paid Add-on
Monthly-active Live stream processing	5	Custom	15 included	Custom	Custom
Recorded Video processing	200 mins/mo	Custom	5000 mins/mo includedAdditional minutes : Paid Add-on	Custom	Custom
Lumeo Cloud Storage	1 GB	5 GB included.	5 GB includedAdditional storage : Paid Add-on	5 GB included.	50 GB included.
Lumeo Cloud Storage Retention Add-on (store and search event recordings & dashboard data in Lumeo Cloud)		Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream.		Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream.	30 day retention per stream included.Additional retention available as Add-on.

SUPPORT
Plan includes	Basic Support	Standard Support	Standard Support	Standard Support	Standard Support
Extended support		Premium Support Add-on	Premium Support Add-on	Premium Support Add-on	Premium Support Add-on

SERVICES
Remote site setup (one-time)		Add-on		Add-on	Add-on
Custom model development		Add-on	Add-on	Add-on	Add-on
Custom integration development		Add-on	Add-on	Add-on	Add-on

Support Plans

	Basic Support	Standard Support	Premium Support
How to Purchase	Free (Starter Plan)	Included with all paid plans	Contact Lumeo Sales or purchase from a Distribution partner.
Self-serve Docs & community	✅	✅	✅
Chat	✅	✅	✅
Email	✅	✅	✅
Teams / Slack			✅
Response Time	Best Effort	Upto 2 business-days initial response.	Upto 1 business-day initial response.
Support for Critical service-impacting Issues	--	24x5 support (weekdays during business hours)	24x7 support
Remote setup & configuration of Gateways, Cameras, Pipelines, Analytics, Dashboard			✅

Node Categories

See Node Plan Categories for more details on specific nodes included in each Plan.

Utilization Units

Lumeo tracks and limits / bills based on the following Usage types. You can find your Plan limits, current and included Utilization under Settings -> Utilization section in Console.

You can also click the gear icon next to the specific Utilization unit to set a limit for your account to prevent overages or excessive usage.

Usage Type	Unit	Description
Live stream analytics	Monthly-active live streams for Monthly Plans	The number of streams from Camera or Live Streams created in Console, that are processed in that month. Note that: Each substream (main, secondary) of a camera counts as a separate stream. Lumeo tracks unique streams by their IDs, not URLs. Ergo, creating 2 streams or cameras in Lumeo with the same URL or IP counts as 2 separate streams. A Camera or Stream that is linked to your account but not processed in a Pipeline will not be counted towards this number. If you process a stream at all in a given month, it counts towards your Monthly-active stream quota. Tips: When you are experimenting with a Live Stream, changing it's URL vs creating a new one is more prudent. Deleting a Camera or Live Stream and re-creating it will make it count as a new stream, so avoid deleting when possible. If you replace gateways, move Cameras and Streams to the new gateway (see Camera/Stream settings page) vs creating new Cameras/Streams to avoid billing impact.
Live stream analytics	Concurrent-active live streams for Annual Plans	The number of unique streams from Camera or Live Streams created in Console, that are being processed concurrently. Note that: Each substream (main, secondary) of a camera counts as a separate stream. Lumeo tracks unique streams by their IDs, not URLs. Ergo, creating 2 streams or cameras in Lumeo with the same URL or IP counts as 2 separate streams. A Camera or Stream that is linked to your account but not processed in a Pipeline will not be counted towards this number. You can start and stop streams, or even replace cameras in this mode. Only the streams running concurrently count towards your quota.
Live stream analytics & Recorded analytics	Running Deployments	Number of concurrently running deployments.
Recorded analytics	Video-minutes processed	The number of video minutes processed from a File Stream. This is the length of the video file that is processed, independent of how long the processing takes. Minimum 1 minute billing. Any files shorter than 1 minute will be billed for 1 minute.
Workspaces	Number of workspaces
Cloud storage	GBs stored in Lumeo cloud per month.	The total data stored in Lumeo Cloud, using Save Clip Node, Save Snapshot Node and / or the files API. Manage using the Delete Multiple Files or Delete File APIs. You are billed for the maximum amount stored in a given month.

Current Plan

View your current plan and activated licenses/limits on Settings -> Plan and Settings -> Utilization pages.

Plan Upgrades

A Starter organization can be upgraded to a paid plan by following these steps.

Plan type	Upgrade steps
Professional Plan	Self serve. In Lumeo console, head to Settings -> Manage organization -> Change Plan
Core Plan	In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate Core plan Then provide a PO/Order Number or Add a credit card to upgrade. You can also provide a Reseller email instead to transfer Billing relationship to them.
Enterprise Plan	In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate Enterprise plan Then provide a PO/Order Number or Add a credit card to upgrade. You can also provide a Reseller email instead to transfer Billing relationship to them.
Enterprise Plan License codes obtained from Reseller or device bundle	In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate a License code

Self-serve Plans

If you are on the Starter plan, you can upgrade to the available Self-serve plans such as the Professional Plan by heading over to Settings -> Plan

Core, Enterprise Plans or License Codes

Follow the steps below to activate or upgrade Core or Enterprise plans, or apply license codes received from a reseller.

You can choose to apply multiple 1-year license codes to a fixed number of streams for a multi-year activation. To do so, just specify the number of streams when sending us the license codes; we will apply them such that # of streams x # of years = total number of license codes.

We will confirm plan activation and upgrades within 24 hours, and you will see your new plan under Settings -> Plan page.

If you are paying via a credit card, please Add a payment method (see Update Payment Information section below) prior to reaching out with an Activation request.

Update Payment Information

For direct-billed organizations, you can manage payment methods by heading over to Settings -> Billing. This will open Lumeo's billing portal and let you download invoices as well as update your payment methods.

For reseller-billed organizations, end-users should contact your reseller, and resellers can reach out to Lumeo via standard support channels.