Lumeo offers free Starter plans, and pay-as-you-go Business plans via self-serve. All new accounts start with the free Starter plan. This guide explains how to upgrade to a Business plan, access invoices and update payment information for customers on the Starter or Business plans.

For customers on custom, reseller or Enterprise plans, please contact your billing support contact to access or change these settings.

Plans Overview

The table below outlines the Plan tiers that Lumeo offers, a break down of features included in each Plan and some recommendations on how to pick the appropriate plan for your needs.

Feature	Starter	Core	Professional	Enterprise
IDEAL FOR	Hobbyists, tinkerers and enthusiast builders	Alarm monitoring, video verification and basic VMS usage	ISVs, Developers, and Startups	Business intelligence, Advanced physical security, Custom analytics and forensic search.
HOW TO PURCHASE	Free forever	Contact Sales	Upgrade via Lumeo Console	Contact Sales
PLATFORM
Solutions library with Pre-built analytics & templates	✅	✅	✅	✅
Drag & Drop analytic builder (see section below for specifics)	Basic Nodes	Basic Nodes, Core Nodes	Basic Nodes, Advanced Nodes	Basic Nodes, Core Nodes, Advanced Nodes
Ready-to-use AI Models	Basic Models	Core Models	All 1st party models	All 1st party models
Bring your own AI Models	✅	✅	✅	✅
Remote camera streaming & viewing	✅	✅	✅	✅
AI Search for Cloud Recorded Media		Available with Lumeo Cloud Storage Retention Add-on		Available with Lumeo Cloud Storage Retention Add-on
Multi-site support, Labels & Organization		✅	✅	✅
Users	1	10	10	Unlimited
Workspaces	1	3	3	Unlimited
Role Based Access Control		✅		✅
Single Sign On				✅
Operational Alerts via Email (coming soon)		✅	✅	✅
Operational Metrics via OTLP (integrate with your monitoring stack)				✅

USAGE
Self-hosted Gateways (on-prem or in your own cloud)	1	Unlimited	Unlimited	Unlimited
Lumeo Cloud hosted Gateways L1 : ~30 fps capacity L3 : ~200 fps capacity	L1 Trial included (3 hr runtime)	L1 Trial included (3 hr runtime) L1 : $50/moL3 : $300/mo	L1 Trial included (3 hr runtime) L1 : $50/mo L3 : $300/mo	L1 Trial included (3 hr runtime) L1 : $50/mo L3 : $300/mo
Monthly-active Live stream processing	5	Custom	5 included +$10/mo per additional stream	Custom
Recorded Video processing	200 mins/mo	Custom	5000 mins/mo included +$100/mo for every additional 10k minutes	Custom
Lumeo Cloud Storage	1 GB	5 GB included.	5 GB included +$50/mo per additional TB	5GB included.
Lumeo Cloud Storage Retention Add-on (store and search event recordings in Lumeo Cloud)		Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream.		Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream.

SUPPORT
Docs & community	✅	✅	✅	✅
Chat	✅	✅	✅	✅
Email	✅	✅	✅	✅
Teams / Slack		Add-on with Premium Support Plan.	Add-on with Premium Support Plan.	Add-on with Premium Support Plan.
Response Time	Best Effort	Upto 48 Business-hrs initial response included.	Upto 48 Business-hrs initial response included.	Upto 48 Business-hrs initial response included.
Fast Response Time		Upto 1 Business-day : Add-on with Premium Support Plan.	Upto 1 Business-day : Add-on with Premium Support Plan.	Upto 1 Business-day : Add-on with Premium Support Plan.
Remote setup & configuration for Gateways, Cameras, Pipelines, Analytics, Dashboards		Add-on with Premium Support Plan.		Add-on with Premium Support Plan.

SERVICES
Remote site setup		Add-on		Add-on
Custom model development		Add-on	Add-on	Add-on
Custom integration development		Add-on	Add-on	Add-on

Node Categories

Category	Basic	Core	Advanced
Recognitions	AI Model by Roboflow AI Model Color Classifier Generic Classifier Generic Detector Motion Detection Track Objects		Detect Pose Pose Recognition Recognize Barcodes Caption Generator License Plate MMC Cloud License Plate Parser Edge License Plate MMC Platerecognizer Face Recognition Edge Face Recognition Azure OpenAI GPT4 Lookup OCR ReIdentify Objects Scene Change Detection
Rules	Line Crossing Counter Object Motion Detection Presence Monitor	Trigger an Event	Object Flow Counter Proximity Detector Occupancy Monitor Speed Estimation Tailgating
Integrations	Add Metadata Publish to Google Sheets Receive HTTP Webhook Send HTTP Webhook	Trigger Genetec Alarm Trigger HikCentral Alarm Trigger Immix Alarm Create Incident in 24x7 Software IMS Trigger Milestone Event Trigger Rhombus Event Trigger Solink Event	Axis Network IO Read Axis Network IO Write Jetson GPIO Pin Read Jetson GPIO Pin Write Publish and Receive MQTT Messages Publish to BigQuery Publish to Elasticsearch Publish to Lumeo Dashboard Custom Function
Notifications	Trigger Email alert Trigger Google Chat Alert Trigger Pushover Notification Trigger SMS Alert
Utilities	Aggregate Metadata Calibrate Camera Filter Stream Filter Objects Merge Objects Node Profile Performance Time Trigger	Create Search Index
Media	Encode Video Display Stream Info Save Clip Save GIF Save Snapshot Smart Zoom Stream to Homekit Stream RTMP Stream RTSP Stream WebRTC Transform Video Video Source		Blur Objects Demultiplex Video Tile Video in Grid Multiplex Video Display Watermark

Utilization Units

Lumeo tracks and limits / bills based on the following Usage types. You can find your Plan limits, current and included Utilization under Settings -> Utilization section in Console.

You can also click the gear icon next to the specific Utilization unit to set a limit for your account to prevent overages or excessive usage.

Usage Type	Unit	Description
Live stream analytics	Monthly-active live streams	The number of streams from Camera or Live Streams created in Console, that are processed in that month. Note that : - Each substream (main, secondary) of a camera counts as a separate stream. - Lumeo tracks unique streams by their IDs, not URLs. Ergo, creating 2 streams or cameras in Lumeo with the same URL or IP counts as 2 separate streams. - A Camera or Stream that is linked to your account but not processed in a Pipeline will not be counted towards this number.Tips: - When you are experimenting with a Live Stream, changing it's URL vs creating a new one is more prudent. - Deleting a Camera or Live Stream and re-creating it will make it count as a new stream, so avoid deleting when possible. If you replace gateways, move Cameras and Streams to the new gateway (see Camera/Stream settings page) vs creating new Cameras/Streams to avoid billing impact.
Recorded analytics	Video-minutes processed	The number of video minutes processed from a File Stream. This is the length of the video file that is processed, independent of how long the processing takes. Minimum 1 minute billing. Any files shorter than 1 minute will be billed for 1 minute.
Workspaces	Number of workspaces
Cloud storage	GBs stored in Lumeo cloud per month.	The total data stored in Lumeo Cloud, using Save Clip Node, Save Snapshot Node and / or the files API. Manage using the Delete Multiple Files or Delete File APIs. You are billed for the maximum amount stored in a given month.

Upgrade to Business Plan

Head over to Settings -> Manage organization and click Change Plan

Select Change plan to upgrade or downgrade.

Select the Business plan option to Upgrade

Update Payment Information

Head over to Settings -> Manage organization and click Manage Billing.

This will open Lumeo's billing portal and let you download invoices as well as update your payment methods.