Plans & Billing
Lumeo offers free Starter plans, and pay-as-you-go Business plans via self-serve. All new accounts start with the free Starter plan. This guide explains how to upgrade to a Business plan, access invoices and update payment information for customers on the Starter or Business plans.
For customers on custom, reseller or Enterprise plans, please contact your billing support contact to access or change these settings.
Plans Overview
The table below outlines the Plan tiers that Lumeo offers, a break down of features included in each Plan and some recommendations on how to pick the appropriate plan for your needs.
| Feature | Starter | Core | Professional | Enterprise |
|---|---|---|---|---|
| IDEAL FOR | Hobbyists, tinkerers and enthusiast builders | Alarm monitoring, video verification and basic VMS usage | ISVs, Developers, and Startups | Business intelligence, Advanced physical security, Custom analytics and forensic search. |
| HOW TO PURCHASE | Free forever | Contact Lumeo Sales or a Distribution partner. | Upgrade via Lumeo Console | Contact Lumeo Sales or a Distribution partner. |
| PLATFORM | ||||
| Solutions library with Pre-built analytics & templates | ✅ | ✅ | ✅ | ✅ |
| Drag & Drop analytic builder (see section below for specifics) | Basic Nodes | Basic Nodes, Core Nodes | Basic Nodes, Advanced Nodes | Basic Nodes, Core Nodes, Advanced Nodes |
| Ready-to-use AI Models | Basic Models | Core Models | All 1st party models | All 1st party models |
| Bring your own AI Models | ✅ | ✅ | ✅ | ✅ |
| Remote camera streaming & viewing | ✅ | ✅ | ✅ | ✅ |
| AI Search for Cloud Recorded Media | Available with Lumeo Cloud Storage Retention Add-on | Available with Lumeo Cloud Storage Retention Add-on | ||
| Multi-site support, Labels & Organization | ✅ | ✅ | ✅ | |
| Users | 1 | 10 | 10 | Unlimited |
| Workspaces | 1 | 3 | 3 | Unlimited |
| Role Based Access Control | ✅ | ✅ | ||
| Single Sign On | ✅ | |||
| Operational Alerts via Email (coming soon) | ✅ | ✅ | ✅ | |
| Operational Metrics via OTLP (integrate with your monitoring stack) | ✅ | |||
| USAGE | ||||
| Self-hosted Gateways (on-prem or in your own cloud) | 1 | Unlimited | Unlimited | Unlimited |
| Lumeo Cloud hosted Gateways L1 : ~30 fps capacity L3 : ~200 fps capacity | L1 Trial included (3 hr runtime) | L1 Trial included (3 hr runtime) L1 : $50/moL3 : $300/mo | L1 Trial included (3 hr runtime) L1 : $50/mo L3 : $300/mo | L1 Trial included (3 hr runtime) L1 : $50/mo L3 : $300/mo |
| Monthly-active Live stream processing | 5 | Custom | 5 included +$10/mo per additional stream | Custom |
| Recorded Video processing | 200 mins/mo | Custom | 5000 mins/mo included +$100/mo for every additional 10k minutes | Custom |
| Lumeo Cloud Storage | 1 GB | 5 GB included. | 5 GB included +$50/mo per additional TB | 5GB included. |
| Lumeo Cloud Storage Retention Add-on (store and search event recordings in Lumeo Cloud) | Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream. | Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream. | ||
| SUPPORT | ||||
| Plan includes | Basic Support | Standard Support | Standard Support | Standard Support |
| Extended support | Premium Support Add-on | Premium Support Add-on | Premium Support Add-on | |
| SERVICES | ||||
| Remote site setup (one-time) | Add-on | Add-on | ||
| Custom model development | Add-on | Add-on | Add-on | |
| Custom integration development | Add-on | Add-on | Add-on |
Support Plans
| Basic Support | Standard Support | Premium Support | |
|---|---|---|---|
| How to Purchase | Free (Starter Plan) | Included with all paid plans | Contact Lumeo Sales or purchase from a Distribution partner. |
| Self-serve Docs & community | ✅ | ✅ | ✅ |
| Chat | ✅ | ✅ | ✅ |
| ✅ | ✅ | ✅ | |
| Teams / Slack | ✅ | ||
| Response Time | Best Effort | Upto 2 business-days initial response. | Upto 1 business-day initial response. |
| Support for Critical service-impacting Issues | -- | 24x5 support (weekdays during business hours) | 24x7 support |
| Remote setup & configuration of Gateways, Cameras, Pipelines, Analytics, Dashboard | ✅ |
Node Categories
Utilization Units
Lumeo tracks and limits / bills based on the following Usage types. You can find your Plan limits, current and included Utilization under Settings -> Utilization section in Console.
You can also click the gear icon next to the specific Utilization unit to set a limit for your account to prevent overages or excessive usage.
| Usage Type | Unit | Description |
|---|---|---|
| Live stream analytics | Monthly-active live streams | The number of streams from Camera or Live Streams created in Console, that are processed in that month. Note that : - Each substream (main, secondary) of a camera counts as a separate stream. - Lumeo tracks unique streams by their IDs, not URLs. Ergo, creating 2 streams or cameras in Lumeo with the same URL or IP counts as 2 separate streams. - A Camera or Stream that is linked to your account but not processed in a Pipeline will not be counted towards this number.Tips: - When you are experimenting with a Live Stream, changing it's URL vs creating a new one is more prudent. - Deleting a Camera or Live Stream and re-creating it will make it count as a new stream, so avoid deleting when possible. If you replace gateways, move Cameras and Streams to the new gateway (see Camera/Stream settings page) vs creating new Cameras/Streams to avoid billing impact. |
| Live stream analytics & Recorded analytics | Running Deployments | Number of concurrently running deployments. |
| Recorded analytics | Video-minutes processed | The number of video minutes processed from a File Stream. This is the length of the video file that is processed, independent of how long the processing takes. Minimum 1 minute billing. Any files shorter than 1 minute will be billed for 1 minute. |
| Workspaces | Number of workspaces | |
| Cloud storage | GBs stored in Lumeo cloud per month. | The total data stored in Lumeo Cloud, using Save Clip Node, Save Snapshot Node and / or the files API. Manage using the Delete Multiple Files or Delete File APIs. You are billed for the maximum amount stored in a given month. |
Plan Upgrades
A Starter organization can be upgraded to a paid plan by following these steps.
| Plan type | Upgrade steps |
|---|---|
| Professional Plan | Self serve. In Lumeo console, head to Settings -> Manage organization -> Change Plan |
| Core Plan | In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate Core plan |
| Enterprise Plan | In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate Enterprise plan |
| Enterprise Plan License codes obtained from Reseller or device bundle | In Lumeo console, click Help (top right corner) -> Chat with support -> Activate or Upgrade plan -> Activate a License code |
Self-serve Plans
If you are on the Starter plan, you can upgrade to the available Self-serve plans such as the Professional Plan by heading over to Settings -> Manage organization and click Change Plan.
To upgrade to other plans, see the next section below.
Select Change plan to upgrade or downgrade.
Select the Business plan option to Upgrade
Core, Enterprise Plans and License Codes
Follow the steps below to activate or upgrade Core or Enterprise plans, or apply license codes received from a reseller. We will confirm plan activation and upgrades within 24 hours, and you will see your new plan under Settings -> Manage organization page.
Help -> Chat with support
Select "Activate or Upgrade plan" in Lumeo support chat
Plan activation options.
Update Payment Information
For direct-billed organizations, you can manage payment methods by heading over to Settings -> Manage organization and click Manage Billing.
For reseller-billed organizations, end-users should contact your reseller, and resellers can reach out to Lumeo via standard support channels.
Settings -> Manage organization -> Manage billing
This will open Lumeo's billing portal and let you download invoices as well as update your payment methods.
Updated 1 day ago