Plans & Billing
Lumeo offers free Starter plans, and pay-as-you-go Business plans via self-serve. All new accounts start with the free Starter plan. This guide explains how to upgrade to a Business plan, access invoices and update payment information for customers on the Starter or Business plans.
For customers on custom, reseller or Enterprise plans, please contact your billing support contact to access or change these settings.
Plans Overview
The table below outlines the Plan tiers that Lumeo offers, a break down of features included in each Plan and some recommendations on how to pick the appropriate plan for your needs.
Feature | Starter | Core | Professional | Enterprise |
---|---|---|---|---|
IDEAL FOR | Hobbyists, tinkerers and enthusiast builders | Alarm monitoring, video verification and basic VMS usage | ISVs, Developers, and Startups | Business intelligence, Advanced physical security, Custom analytics and forensic search. |
HOW TO PURCHASE | Free forever | Contact Sales | Upgrade via Lumeo Console | Contact Sales |
PLATFORM | ||||
Solutions library with Pre-built analytics & templates | ✅ | ✅ | ✅ | ✅ |
Drag & Drop analytic builder (see section below for specifics) | Basic Nodes | Basic Nodes, Core Nodes | Basic Nodes, Advanced Nodes | Basic Nodes, Core Nodes, Advanced Nodes |
Ready-to-use AI Models | Basic Models | Core Models | All 1st party models | All 1st party models |
Bring your own AI Models | ✅ | ✅ | ✅ | ✅ |
Remote camera streaming & viewing | ✅ | ✅ | ✅ | ✅ |
AI Search for Cloud Recorded Media | Available with Lumeo Cloud Storage Retention Add-on | Available with Lumeo Cloud Storage Retention Add-on | ||
Multi-site support, Labels & Organization | ✅ | ✅ | ✅ | |
Users | 1 | 10 | 10 | Unlimited |
Workspaces | 1 | 3 | 3 | Unlimited |
Role Based Access Control | ✅ | ✅ | ||
Single Sign On | ✅ | |||
Operational Alerts via Email (coming soon) | ✅ | ✅ | ✅ | |
Operational Metrics via OTLP (integrate with your monitoring stack) | ✅ | |||
USAGE | ||||
Self-hosted Gateways (on-prem or in your own cloud) | 1 | Unlimited | Unlimited | Unlimited |
Lumeo Cloud hosted Gateways L1 : ~30 fps capacity L3 : ~200 fps capacity | L1 Trial included (3 hr runtime) | L1 Trial included (3 hr runtime) L1 : $50/moL3 : $300/mo | L1 Trial included (3 hr runtime) L1 : $50/mo L3 : $300/mo | L1 Trial included (3 hr runtime) L1 : $50/mo L3 : $300/mo |
Monthly-active Live stream processing | 5 | Custom | 5 included +$10/mo per additional stream | Custom |
Recorded Video processing | 200 mins/mo | Custom | 5000 mins/mo included +$100/mo for every additional 10k minutes | Custom |
Lumeo Cloud Storage | 1 GB | 5 GB included. | 5 GB included +$50/mo per additional TB | 5GB included. |
Lumeo Cloud Storage Retention Add-on (store and search event recordings in Lumeo Cloud) | Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream. | Add-ons : 7, 30, 60, 90, 180, 360 day retention per stream. | ||
SUPPORT | ||||
Docs & community | ✅ | ✅ | ✅ | ✅ |
Chat | ✅ | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | ✅ | |
Teams / Slack | Add-on with Premium Support Plan. | Add-on with Premium Support Plan. | Add-on with Premium Support Plan. | |
Response Time | Best Effort | Upto 48 Business-hrs initial response included. | Upto 48 Business-hrs initial response included. | Upto 48 Business-hrs initial response included. |
Fast Response Time | Upto 1 Business-day : Add-on with Premium Support Plan. | Upto 1 Business-day : Add-on with Premium Support Plan. | Upto 1 Business-day : Add-on with Premium Support Plan. | |
Remote setup & configuration for Gateways, Cameras, Pipelines, Analytics, Dashboards | Add-on with Premium Support Plan. | Add-on with Premium Support Plan. | ||
SERVICES | ||||
Remote site setup | Add-on | Add-on | ||
Custom model development | Add-on | Add-on | Add-on | |
Custom integration development | Add-on | Add-on | Add-on |
Node Categories
Utilization Units
Lumeo tracks and limits / bills based on the following Usage types. You can find your Plan limits, current and included Utilization under Settings -> Utilization section in Console.
You can also click the gear icon next to the specific Utilization unit to set a limit for your account to prevent overages or excessive usage.
![](https://files.readme.io/2ed2806-utilization.png)
Usage Type | Unit | Description |
---|---|---|
Live stream analytics | Monthly-active live streams | The number of streams from Camera or Live Streams created in Console, that are processed in that month. Note that : - Each substream (main, secondary) of a camera counts as a separate stream. - Lumeo tracks unique streams by their IDs, not URLs. Ergo, creating 2 streams or cameras in Lumeo with the same URL or IP counts as 2 separate streams. - A Camera or Stream that is linked to your account but not processed in a Pipeline will not be counted towards this number.Tips: - When you are experimenting with a Live Stream, changing it's URL vs creating a new one is more prudent. - Deleting a Camera or Live Stream and re-creating it will make it count as a new stream, so avoid deleting when possible. If you replace gateways, move Cameras and Streams to the new gateway (see Camera/Stream settings page) vs creating new Cameras/Streams to avoid billing impact. |
Recorded analytics | Video-minutes processed | The number of video minutes processed from a File Stream. This is the length of the video file that is processed, independent of how long the processing takes. Minimum 1 minute billing. Any files shorter than 1 minute will be billed for 1 minute. |
Workspaces | Number of workspaces | |
Cloud storage | GBs stored in Lumeo cloud per month. | The total data stored in Lumeo Cloud, using Save Clip Node, Save Snapshot Node and / or the files API. Manage using the Delete Multiple Files or Delete File APIs. You are billed for the maximum amount stored in a given month. |
Upgrade to Business Plan
Head over to Settings -> Manage organization and click Change Plan
![Select Change plan to upgrade or downgrade.](https://files.readme.io/d1a4b65-lumeo-billing-upgrade.png)
Select Change plan to upgrade or downgrade.
![Select the Business plan option to Upgrade](https://files.readme.io/5b8032b-lumeo-billing-plan-selection.png)
Select the Business plan option to Upgrade
Update Payment Information
Head over to Settings -> Manage organization and click Manage Billing.
This will open Lumeo's billing portal and let you download invoices as well as update your payment methods.
Updated about 2 months ago